HCSC - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Outpatient Auth and HCSR Inpatient Auth transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 09, 2026 - 01:35 EDT

Identified

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Outpatient Auth and HCSR Inpatient Auth transactions failing with timeout/timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 08, 2026 - 22:47 EDT
This incident affected: BCBSMT, BCBSIL, BCBSNM, BCBSOK, BCBSTX, BLUE CROSS COMMUNITY CENTENNIAL, OTHER BLUE PLANS-BCBSIL, OTHER BLUE PLANS-BCBSNM, OTHER BLUE PLANS-BCBSOK, OTHER BLUE PLANS-BCBSTX, BCBS MONTANA, and OTHER BLUE PLANS-BCBSMT.