Multiple Payers - TRICARE WEST REGION, PGBA, TRICARE WEST - 270 - Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42/Invalid Response errors.
Customers are receiving AAA*42/AV03/VT07_037 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 27, 2026 - 14:30 EDT
This incident affects: PGBA, TRICARE WEST REGION, and TRICARE WEST.
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