Multiple Payers - Wellcare, WELLCARE KENTUCKY, WELLCARE NEW YORK, WELLCARE OF NORTH CAROLINA - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 08, 2026 - 22:14 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 08, 2026 - 08:47 EDT
This incident affected: Wellcare.