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Multiple Payers - AETNA BETTER HEALTH, MERCY CARE ARIZONA, COVENTRY HEALTH CARE OF FLORIDA, ABHOH, TRANSUNION, AETNA BETTER HEALTH KENTUCKY - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted Mar 20, 2026 - 01:00 EDT
Identified
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors. Customers are receiving Invalid Response errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.