Multiple Payers - CARESOURCE OF OHIO, CARESOURCE OF INDIANA, CARESOURCE OF GEORGIA, HAP CARESOURCE MI HEALTH LINK (MEDICARE-MEDICAID PLAN) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently un...

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors.
Customers are receiving timeout errors.
Next Steps and ETA for resolution:
As of 7/12/2026, 11:00:00 AM we are seeing successful transactions. We are considering this issue resolved.
We have reached out to our trading partner to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jul 12, 2026 - 13:02 EDT
This incident affected: CARESOURCE OF OHIO, CARESOURCE OF INDIANA, CARESOURCE OF GEORGIA, and HAP CARESOURCE MI HEALTH LINK (MEDICARE-MEDICAID PLAN).