FLORIDA BLUE - Multiple Transactions - HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Identified

We are seeing HCSR Detailed Auth/Referral and Eligibility and Benefits Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 10, 2026 - 06:02 EDT
This incident affects: FLORIDA BLUE and OTHER BLUE PLANS.