Multiple Payers - WELLCARE PRIME BY ABSOLUTE TOTAL CARE, Wellcare, AMBETTER FROM FIDELIS CARE, WELLCARE NEW YORK, WELLCARE DELAWARE, WELLCARE KENTUCKY, TRILLIUM HEALTH RESOURCES, YOUTHCARE HEALTHCHOICE ILLINOIS, WELLCARE BY OHANA HEALTH PLAN, WELLCARE ...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted May 19, 2026 - 11:53 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout errors.
Customers are receiving AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 19, 2026 - 09:37 EDT
This incident affected: Wellcare, CENTENE, BUCKEYE COMMUNITY HEALTH PLAN, ABSOLUTE TOTAL CARE, COORDINATED CARE, HOME STATE HEALTH PLAN, and CENTENE CORPORATION.