HORIZONBCBSNJ_WEB - Claim Status Inquiry - Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 16, 2026 - 08:27 EDT

Identified

We are seeing Claim Status Inquiry transactions failing with timeout/No Response Received errors.
Customers are receiving AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 16, 2026 - 05:17 EDT
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