WELLCARE - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and HCSR Outpatient Auth transactions are experiencing intermittent failures.

Scheduled for Nov 15, 2025, 17:00 EST  -  Nov 16, 2025, 05:00 EST

Scheduled

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Detailed Auth/Referral and HCSR Outpatient Auth transactions failing with errors.
Customers are receiving errors
Next Steps and ETA for resolution:
Availity continues to monitor for resolution.
Posted Nov 14, 2025 - 19:27 EST
This scheduled maintenance affects: WELLCARE_HEALTH_PLANS, WELLCARE HEALTH PLANS, WELLCARE, 'OHANA HEALTH PLAN, HEALTHEASE, HEALTHEASE KIDS, STAYWELL, STAYWELL KIDS, and HARMONY HEALTH PLAN.