CENTENE - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Oct 26, 2025 - 16:24 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT02_030 errors.
Customers are receiving VT02_030 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Oct 26, 2025 - 06:41 EDT
This incident affected: SUPERIOR HEALTHPLAN, MANAGED HEALTH SERVICES - WI, PEACH STATE HEALTH PLAN, SUNFLOWER STATE HEALTH PLAN, ALLWELL, CENTENE, BUCKEYE COMMUNITY HEALTH PLAN, CALIFORNIA HEALTH AND WELLNESS, CELTICARE HEALTH PLAN, CENPATICO BEHAVIORAL HEALTH, ILLINICARE HEALTH PLAN, KENTUCKY SPIRIT HEALTH PLAN, SUNSHINE HEALTH, SUNSHINE STATE HEALTH PLAN, ABSOLUTE TOTAL CARE, COORDINATED CARE, HOME STATE HEALTH PLAN, LOUISIANA HEALTHCARE CONNECTIONS, MAGNOLIA HEALTH PLAN, MANAGED HEALTH SERVICES - IN, AMBETTER, GRANITE STATE HEALTH PLAN, HNNC, and BRIDGEWAY HEALTH SOLUTIONS.