Multiple Payers - AETNA BETTER HEALTH KENTUCKY, AETNA BETTER HEALTH, MERCY CARE ARIZONA - 270 - Eligibility and Benefits Inquiry B2B transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with invalid response errors.
Posted Aug 22, 2026 - 19:04 EDT
This incident affects: AETNA BETTER HEALTH, AETNA BETTER HEALTH KENTUCKY, and MERCY CARE ARIZONA.