Multiple Payers - 60054, AETNA, ALLINA HEALTH, SUTTER HEALTH AETNA, BANNER HEALTH, TEXAS HEALTH, INNOVATION HEALTH - 270 - Eligibility and Benefits Inquiry transactions are now processing normally.

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_013 errors.
Customers are receiving VT06_013 errors.
Next Steps and ETA for resolution:
As of 8/13/2026, 7:20:00 AM we are seeing successful transactions. We are considering this issue resolved.
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Aug 13, 2026 - 13:32 EDT
This incident affected: 60054, AETNA, BANNER HEALTH, SUTTER HEALTH AETNA, TEXAS HEALTH, ALLINA HEALTH, and INNOVATION HEALTH.
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