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Cigna Healthcare-Medicare Advantage - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted May 21, 2026 - 06:57 EDT
Identified
We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted May 21, 2026 - 06:55 EDT
This incident affects: Cigna Healthcare-Medicare Advantage.