Multiple Payers - SPSCN, Colonial Penn Life, Washington National - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
As of 5/2/2026, 2:30:00 AM we are seeing successful transactions. We are considering this issue resolved.
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted May 02, 2026 - 03:19 EDT
This incident affected: SPSCN, Colonial Penn Life, and Washington National.