HUMANA - Multiple Transactions - Professional Claims and Professional Predetermination transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jul 15, 2026 - 00:28 EDT

Identified

We are seeing Professional Claims and Professional Predetermination transactions failing with timeout errors.
Customers are receiving VT05_035/AV01 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jul 14, 2026 - 19:27 EDT
This incident affected: HUMANA.