AETNA BETTER HEALTH - HCSR Inpatient Auth - HCSR Inpatient Auth transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jan 15, 2026 - 17:27 EST

Identified

We are seeing HCSR Inpatient Auth transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jan 03, 2026 - 04:47 EST
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