Multiple Payers - HUMANA, HUMANA, HUMANA LONG TERM CARE - Multiple Transactions - Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 16, 2026 - 12:53 EDT

Identified

We are seeing Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We received a notice from the payer that they are experiencing issues. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 16, 2026 - 09:25 EDT
This incident affected: HUMANA LONG TERM CARE and HUMANA.