COMMONWEALTH CARE ALLIANCE - 270 - Eligibility and Benefits Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jun 12, 2026 - 02:27 EDT

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with Timeout/No Response Received errors.
Customers are receiving AV01/VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 11, 2026 - 14:14 EDT