Multiple Payers - CompBenefits, HUMANA, Humana Dental Non Claims, HUMANA LONG TERM CARE, HUMANA HEALTHY HORIZON OH MEDICAID - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2B transactions are experiencing intermitte...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 08, 2026 - 04:20 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with timeout errors.
Customers are receiving VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 08, 2026 - 02:40 EDT
This incident affected: HUMANA LONG TERM CARE, HUMANA, CompBenefits, and Humana Dental Non Claims.