Multiple Payers - UNITED HEALTHCARE, UMR (FKA UMR WAUSAU), 36273, UMR (UMR WAUSAU), SCOTT AND WHITE HEALTH CARE PLAN, CAPITAL DISTRICT PHYSICIANS HEALTH PLAN (CDPHP) - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry B2...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jun 05, 2026 - 00:57 EDT

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with VT06_036 errors.
Customers are receiving Invalid Response errors.
Next Steps and ETA for resolution:
There is no after hours support for this payer. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 04, 2026 - 23:53 EDT