Multiple Payers - CIGNA, 62308, ELDER - Multiple Transactions - Due to scheduled maintenance Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions will be unavailable Saturday, April 25th from 4:00:00 PM ED...

Scheduled for Apr 25, 16:00 EDT  -  Apr 26, 16:00 EDT

Scheduled

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and HCSR Detailed Auth/Referral transactions failing with errors.
Customers are receiving errors
Next Steps and ETA for resolution:
Availity continues to monitor for resolution.
Posted Apr 21, 2026 - 21:03 EDT
This scheduled maintenance affects: 62308, CIGNA, and ELDER.