This page is designed to provide information on any known Availity
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Partner transaction issues and scheduled maintenance. Availity periodically attempts to reconnect to
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Partners and will update status of those Trading Partners when the connections are
successful.
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Multiple Payers - MUTUAL HEALTH SERVICES, MEDICAL MUTUAL - Multiple Transactions - Claim Status Inquiry and Eligibility and Benefits Inquiry transactions are currently unavailable.
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: As of 9/10/2025, 11:20:00 AM we are seeing successful transactions. We are considering this issue resolved. We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
Posted Sep 10, 2025 - 11:35 EDT
Monitoring
We are seeing Claim Status Inquiry and Eligibility and Benefits Inquiry transactions failing with timeout/AAA*42 errors. Customers are receiving AV01/AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.