Multiple Payers - MEDICA GOVERNMENT PROGRAMS, DEAN HEALTH PLANS, Wellfirst by Medica, MEDICA IFB - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 21, 2026 - 17:56 EDT

Identified

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry and Health Care Services Inquiry transactions failing with timeout/timeout errors.
Customers are receiving AV01/VT05 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 20, 2026 - 16:49 EDT