DEVOTEDHEALTH - Health Care Services Inquiry - Dental pre-treatment requests are not submitted through the authorization workflow and instead are submitted through the claim submission screen.

Incident Report for Payer Notifications

Resolved

We are seeing Health Care Services Inquiry transactions failing with errors.
Customers are receiving errors
Next Steps and ETA for resolution:
Availity continues to monitor for resolution.
Posted Feb 26, 2026 - 11:23 EST
This incident affected: DEVOTEDHEALTH.