HUMANA - Multiple Transactions - Eligibility and Benefits Inquiry, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Identified

We are seeing Eligibility and Benefits Inquiry, HCSR Detailed Auth/Referral and Health Care Services Inquiry transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Feb 01, 2026 - 23:28 EST
This incident affects: HUMANA.