HUMANA - Multiple Transactions - HCSR Inpatient Auth, Health Care Services Inquiry, HCSR Outpatient Auth and HCSR Detailed Auth/Referral transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Jun 05, 2026 - 04:05 EDT

Identified

We are seeing HCSR Inpatient Auth, Health Care Services Inquiry, HCSR Outpatient Auth and HCSR Detailed Auth/Referral transactions failing with AAA*42 errors.
Customers are receiving AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jun 05, 2026 - 01:51 EDT