Multiple Payers - BCRIC, BCBS RHODE ISLAND - Multiple Transactions - Eligibility and Benefits Inquiry and Claim Status Inquiry transactions are currently unavailable.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 25, 2025 - 05:02 EST

Identified

We are seeing Eligibility and Benefits Inquiry and Claim Status Inquiry transactions failing with AAA*42/timeout/E2:484 errors.
Customers are receiving AAA*42/VT05_035/E2:484 errors.
Next Steps and ETA for resolution:
Please reach out to the payer for assistance.
Availity continues to monitor for resolution.
Posted Nov 24, 2025 - 07:17 EST