REGENCE - ALL - All transactions are now processing normally.

Incident Report for Payer Notifications

Resolved

We are seeing all transactions failing with timeout/timeout errors.
Customers are receiving VT05_035/AV01 errors.
Next Steps and ETA for resolution:
As of 7/2/2026, 3:00:00 AM we are seeing successful transactions. We are considering this issue resolved.
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Jul 02, 2026 - 06:22 EDT
This incident affected: REGENCE BLUESHIELD OF IDAHO, REGENCE BCBS OF OREGON, REGENCE BLUESHIELD, REGENCE BCBS OF UTAH, BRIDGESPAN HEALTH COMPANY, and ASURIS NORTHWEST HEALTH.