HEALTH NET - Claim Status Inquiry - Claim Status Inquiry transactions are experiencing intermittent failures.

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 07, 2025 - 16:17 EST

Identified

We are seeing Claim Status Inquiry transactions failing with VT02 errors.
Customers are receiving VT02 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 07, 2025 - 10:58 EST