Multiple Payers - MOLINA HEALTHCARE OHIO, CENTRAL HEALTH MEDICARE PLAN, MOLINA CONNECTICARE, SENIOR WHOLE HEALTH NEW YORK, SENIOR WHOLE HEALTH NEW YORK, SENIOR WHOLE HEALTH MASSACHUSETTS, PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE, MOLINA OHIO MEDICAID ...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Mar 24, 2026 - 18:10 EDT

Identified

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with timeout/AAA*42 errors.
Customers are receiving AV01AAA*42 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Mar 24, 2026 - 10:24 EDT
This incident affected: MOLINA HEALTHCARE MICHIGAN, PASSPORT HEALTH PLAN BY MOLINA HEALTHCARE, MOLINA HEALTHCARE SOUTH CAROLINA, SENIOR WHOLE HEALTH MASSACHUSETTS, SENIOR WHOLE HEALTH NEW YORK, CENTRAL HEALTH MEDICARE PLAN, MOLINA HEALTHCARE OHIO, MOLINA ILLINOIS, and MOLINA CONNECTICARE.