Multiple Payers - CHRISTUS HEALTH PLAN - NUECES COUNTY HOSPITAL DISTRICT (NCHD), CHRISTUS HEALTH PLAN - US FAMILY HEALTH PLAN (USFHP), CHRISTUS HEALTH PLAN HEALTH EXCHANGE - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavaila...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 19:52 EST

Identified

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors.
Customers are receiving Invalid Response errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Nov 14, 2025 - 01:26 EST