Multiple Payers - HUMANA, HUMANA HMO, HUMANA, HUMANA BEHAVIORAL HEALTH, HUMANA LONG TERM CARE, CompBenefits - Multiple Transactions - Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpat...

Incident Report for Payer Notifications

Resolved

This incident has been resolved.
Posted Apr 09, 2026 - 01:34 EDT

Identified

We are seeing Eligibility and Benefits Inquiry, Claim Status Inquiry, Health Care Services Inquiry, HCSR Inpatient Auth, HCSR Outpatient Auth, HCSR Detailed Auth/Referral and HCSR Referral transactions failing with timeout/timeout errors.
Customers are receiving AV01/VT05_035 errors.
Next Steps and ETA for resolution:
We have reached out to the payer to report this issue. We will continue to monitor and send updates as available.
Availity continues to monitor for resolution.
Posted Apr 08, 2026 - 08:19 EDT
This incident affected: HUMANA LONG TERM CARE, HUMANA, CompBenefits, HUMANA HMO, and HUMANA BEHAVIORAL HEALTH.