HCSC - Multiple Transactions - IMPORTANT for Behavioral Health and Substance Abuse Providers: Choose “Behavioral Health Inpatient and Outpatient” in the Request Type drop-down. Completing the Clinical Questionnaire presented within this flow is manda...

Incident Report for Payer Notifications

Monitoring

We are seeing Behavioral Health PreAuth, Behavioral Health Referral, HCSR Inpatient Auth and HCSR Outpatient Auth transactions failing with errors.
Customers are receiving errors
Next Steps and ETA for resolution:
Availity continues to monitor for resolution.
Posted Sep 26, 2025 - 15:21 EDT